Acromart
LEGAL & COMPLIANCE

Return & Refund Policy

Customer satisfaction and buyer protection on Acromart

Version: v1.0Effective: July 2026Jurisdiction: IndiaOperated by: Elfinic Commerce Pvt Ltd

At Acromart, customer satisfaction is important to us. If you receive a product that is damaged, defective, or incorrect, we are here to help. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 5 (Five) calendar days from the date the product is marked as delivered.

To be eligible for a return:

  • The return request must be submitted within 5 days of delivery.
  • The product must be unused, unopened, and in its original condition.
  • The product must be returned with:
    • Original packaging
    • Original tags (if applicable)
    • User manuals
    • Warranty cards (if applicable)
    • Accessories and complimentary items
    • Original invoice or proof of purchase

Products that do not meet these conditions may not qualify for a return.

2. No Exchange Policy

Acromart does not offer product exchanges. Once a product has been sold, it cannot be exchanged for another product, size, model, colour, or variation. If a return request is approved, the refund will be processed according to this policy.

3. Products That Cannot Be Returned

Returns will not be accepted if:

  • The return request is raised after 5 days from the delivery date.
  • The product has been used.
  • The product has been opened or the original packaging/box has been opened or damaged.
  • Any accessories, manuals, warranty cards, installation kits, or complimentary items are missing.
  • The product is damaged due to misuse, improper handling, negligence, or unauthorized repair.
  • The serial number, barcode, manufacturer label, or security seal has been removed or tampered with.
  • The product was purchased under a clearance, final sale, or “non-returnable” category.
  • The product is customized, made-to-order, or specially manufactured.

4. Damaged, Defective or Wrong Product

If you receive a damaged product, a defective product, an incorrect product, or an item with missing parts, please report it within 48 hours of delivery.

To process your request, we may ask for:

  • Photos of the product
  • Photos of the packaging
  • Unboxing video (if available)
  • Order number
  • Invoice

Acromart reserves the right to inspect the product before approving the return.

5. Return Inspection

All returned products undergo a quality inspection. If the inspection confirms that the product has been used, the packaging has been opened, accessories are missing, or the product is damaged due to customer handling, the return request will be rejected and the product may be shipped back to the customer at their expense.

6. Refund Policy

Once the returned product is received and successfully passes our quality inspection, the refund will be initiated.

Refund Timeline

  • Approved refunds will be processed within 3 (Three) business days.
  • The refund will be credited to the original payment method used while placing the order.
  • Depending on your bank, credit card issuer, or payment gateway, it may take additional time for the amount to reflect in your account after we initiate the refund.

7. Return Shipping

If the return is approved because the wrong product was delivered, the product arrived damaged, or the product is defective, Acromart will arrange the return pickup wherever service is available.

If pickup service is unavailable, customers may be requested to self-ship the product. In eligible cases, reasonable return shipping charges may be reimbursed upon submission of valid shipping receipts.

8. Return Approval

Submitting a return request does not guarantee approval. Acromart reserves the right to approve or reject any return request after verifying product condition, return eligibility, proof submitted, order history, and inspection results. The decision of Acromart regarding return eligibility shall be final.

9. Order Cancellation

Orders may only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will instead be governed by this Return & Refund Policy.

10. Contact Us

For any return or refund assistance, please contact our Customer Support Team through the Contact Us page on Acromart or by emailing our official support email with your:

  • Order ID
  • Registered mobile number
  • Product details
  • Reason for return
  • Supporting photographs (if applicable)

Our support team will assist you throughout the return process.

Grievance Officer & Contact

For questions, requests or complaints, contact our Grievance Officer. We will acknowledge complaints within forty-eight (48) hours and endeavour to resolve them within one (1) month, in line with applicable law.

  • Entity: Elfinic Commerce Private Limited (CIN U47190MH2025PTC459437)
  • Email: care@acromarts.com
  • Address: Unit No. 112/B, Gold City, Sector 19D, Vashi, Navi Mumbai, Maharashtra 400703, India
  • Hours: Monday to Friday, 10:00 – 18:00 IST (excluding public holidays)
  • GSTIN: 27AAJCE2298Q1ZS